Monday 9:00am – 7:00pm
Tuesday 9:00am – 7:00pm
Wednesday 9:00am – 7:00pm
Thursday 9:00am – 1:30pm
Friday 9:00am – 7:00pm
Alternating Saturdays 9:00am - 11:00am
How long are the appointments?
The first appointment includes the initial
evaluation and the first treatment and is about 1 hour and 15 minutes
to 1 ½ hours. Subsequent visits are approximately 30-45 minutes.
Do you accept my insurance?
Aetna
Atlantis Health Plan
Cigna Healthcare
Empire Blue Cross Blue Shield
GHI
Healthnet
Hip HealthCare Partners IPA
Hip Health Plan of New York
Horizon Healthcare
Magnacare
Medicare Part B
Empire Plan
United Healthcare
Multiplan
1199 National Benefit Fund
Oxford Health Plans
Private Healthcare Systems PHCS -GUARDIAN
Tricare for Life
Vytra Health Plans
Worker's Compensation
No Fault Insurance
Please note that insurance carriers change policies and names regularly. All insurance cards will be verified prior to treatment or upon your initial visit. For other Questions regarding your insurance and treatment, you can contact our billing department at (516) 333-3253.
I heard about the Therapy Cap for Medicare… do I have physical therapy benefits?
There are exceptions for the Therapy Cap. Certain conditions fall into an exception where there is NO cap for that condition. If you have Medicare and you are not sure if you have any benefits left with a particular condition, call our office and we will let you know.
What will I have to pay for each visit if I have medical insurance?
Depending on your individual benefits, co-insurance, deductible and co-payments may be applied. In cases of private pay, payments plans may be designed or tradition payment is given following the service date.
If I do have a co-payment or deductible, what forms of payment do you accept?
We accept cash, personal check, all major credit cards, debit cards and money orders.
Do I need to see a doctor before coming for physical therapy?
In our facility, yes you do. Our facility is owned and supervised by two board certified physicians who oversee all care provided to our clients. A prescription is needed after a certain number of visits. Current New York State law DOES NOT require a prescription prior to initiating physical therapy services.
What should I bring to my first visit?
Please bring your prescription from your doctor (if you have one), along with your insurance card, comfortable clothing and driver’s license.
Are your therapists licensed?
Yes. Each of our physical therapists is licensed to practice physical therapy in the state of New York, by the New York State Board of Medical Examiners.
Are your therapists trained on site and have the continued education?
Yes, Our therapists get courses, one-on-one direct training on new techniques and education as a means of enhancing their skill level. As more and more new skills and techniques come to the fore front of physical therapy, we are very motivated to teach these skills to our staff to help create a better healing environment
Will I have a different therapist each time?
Our goal is make sure that each patient is comfortable with their therapist. The only time that a client has to see another therapist would be if the therapist is on vacation or the client is unable to come in during the therapists working hours. Since our therapists are very skilled, we recommend that you schedule your appointments in advance to secure a set time.
What type of treatment will I receive?
All physical therapy treatments are carefully tailored to the individual needs of each patient. In all cases, physician communication is initiated and a team-based approach is utilized to assist our clients in attaining their goals. Based on our initial evaluation and physician recommendations, we will establish a plan of care to meet our client’s needs.
How do you quality assure the treatments to see how a clients is progressing?
A medical evaluation with one of our board certified supervising physicians will evaluate our clients progress after every 12 therapy sessions.
What should I wear?
Wear comfortable, fairly loose, clothing. Often times, people change into more comfortable clothing upon arriving at our office. So, if need be, bring a change of clothes and you can get changed before your appointment.
How do I get to your facility?
We are located conveniently off the Northern State Parkway (exit 32S, Post Avenue)
Where can I park?
We have a patient-reserved parking lot in directly in front of our office. Also, there are plenty of available parking spots on Asbury Avenue.
Transportation?
Stuarts Taxi, All Seasons Taxi, and Able Ride are all available to you for a small fee.
You can also Check the MTA. A bus stop is located directly in front of our building.
www.mta.nyc.ny.us/index.html (Metropolitan transportation Authority)
New clients will be offered initial appointment times within 24 hours of their phone call to our office.
We have evening hours
and Saturday hours for the client's convenience.
We have a parking lot reserved for our clients.
Our Front Desk and Billing
Department takes care of all your insurance matter
(calling your plan, getting the number of visits accepted, etc.) All
you have to do is come in, provide us with your referral (if applicable) information and get treated.
We realize that insurance
plans are challenging to understand so our billing department is available to you, that you are clear on how your benefits work.
We
participate with many insurance plans.
Phone: 516-333-3253
Fax: 516-333-8452
Preparation for your appointment:
Don't
forget to bring:
1. Your Prescription (if applicable)
2. Insurance
Identification Card (if applicable)
3. A list of Medications
4. A photo ID.
No Fault Clients / Workers Compensation Clients
Bring in any information that you have about your accident:
- Insurance Information
- Adjustor’s name and telephone number
- Claim# or Date of Accident
- Attorney’s name and telephone number (if
applicable)
Lymphedema Patients:
Patients coming in for the Lymphedema Treatment Program will have to purchase supplies
and bandages (if necessary) as described in your initial consultation. Most insurance carriers do not cover the costs of the necessary
bandages, however, some insurances do cover the costs of custom made or ready-made garments. All insurances differ on policy.
Session
Length of a Lymphedema Treatment:
Lower Extremity Lymphedema: 1 hour and 45 minutes
Upper Extremity Lymphedema: 1 hour and 15 minutes
Lymphedema Cancellation Policy:
It has become necessary to implement this cancellation policy for our lymphedema patients
due to an increase in last minute cancellations. a $60.00 cancellation fee will become your responsibility not the insurance carriers
for appointments, which are cancelled less than 24hours in advanced. Calls that are received after normal business hours for appointments
scheduled for the following business day will not be considered as sufficient notice. .We try to accommodate our patients and therefore,
schedule your appointments well in advance of the actual appointment date. This should provide ample opportunity to make changes in
your appointment if a conflict occurs in your schedule. Although we understand that there are those unforeseeable circumstances,
which might require a last minute cancellation. We will work to fill this appointment to avoid any fees. However, if we are unable
to substitute an appointment in your allotted time, the cancellation fee will remain in place. This policy is being implemented in
order to prevent future disruption in scheduling, as well as infringing upon the rights of other patients who are waiting to receive
care. As you are aware the treatment time allocated is usually 1 hour with the Lymphedema therapist followed by ½ hour of therapeutic
exercise combined with joint mobilization / range of motion modalities. This form of treatment requires a great deal of “hands on
therapy”, with cancellations the night before or on the day of your appointment creating an atmosphere of unnecessary stress to all
staff involved. We hope that you understand the necessity for this policy. Please make every effort possible to keep your scheduled
appointment
Initial Evaluation
Your first visit to our office will involve a full evaluation from one of our Supervising
Physicians or physical therapists so they can fully understand your condition. Immediately following the evaluation, this first visit
usually takes 1 1/2 hours.
Treatment Visits
In each subsequent visit, the patient will continue through with their treatment
plan that has been specifically designed for the patient. Based on the client 's specific plan of care, this may include manual therapy
(hand-on therapy, 1-on-1 with the physical therapist), therapeutic exercises, and modalities (heat/cold therapy, electrical stimulation,
light therapy, traction, etc.). These visits usually take between 45 minutes to 1 hour.
Discharge Visit
This is the client’s
final visit to our office. At this time, the physical therapist performs a discharge evaluation to measure the gains the client has
made throughout their treatments. In addition, the physical therapist will educate the patient on ways to prevent the condition from
occurring again in the future. If not already done so, the clients will be given a home exercise program to continue.