New clients will be offered initial appointment times within 24 hours of their phone call to our office.
We have evening hours
and Saturday hours for the client's convenience.
We have a parking lot reserved for our clients.
Our Front Desk and Billing
Department takes care of all your insurance matter
(calling your plan, getting the number of visits accepted, etc.) All
you have to do is come in, provide us with your referral (if applicable) information and get treated.
We realize that insurance
plans are challenging to understand so our billing department is available to you, that you are clear on how your benefits work.
We
participate with many insurance plans.
Phone: 516-333-3253
Fax: 516-333-8452
Preparation for your appointment:
Don't
forget to bring:
1. Your Prescription (if applicable)
2. Insurance
Identification Card (if applicable)
3. A list of Medications
4. A photo ID.
No Fault Clients / Workers Compensation Clients
Bring in any information that you have about your accident:
- Insurance Information
- Adjustor’s name and telephone number
- Claim# or Date of Accident
- Attorney’s name and telephone number (if
applicable)
Lymphedema Patients:
Patients coming in for the Lymphedema Treatment Program
will have to purchase supplies and bandages (if necessary) as described in your initial consultation. Most insurance carriers do not
cover the costs of the necessary bandages, however, some insurances do cover the costs of custom made or ready-made garments. All
insurances differ on policy.
Session Length of a Lymphedema Treatment:
Lower Extremity Lymphedema: 1 hour and 45 minutes
Upper
Extremity Lymphedema: 1 hour and 15 minutes
Lymphedema Cancellation Policy:
It has become necessary to implement this
cancellation policy for our lymphedema patients due to an increase in last minute cancellations. a $60.00 cancellation fee will become
your responsibility not the insurance carriers for appointments, which are cancelled less than 24hours in advanced. Calls that are
received after normal business hours for appointments scheduled for the following business day will not be considered as sufficient
notice. .We try to accommodate our patients and therefore, schedule your appointments well in advance of the actual appointment date.
This should provide ample opportunity to make changes in your appointment if a conflict occurs in your schedule. Although we
understand that there are those unforeseeable circumstances, which might require a last minute cancellation. We will work to fill
this appointment to avoid any fees. However, if we are unable to substitute an appointment in your allotted time, the cancellation
fee will remain in place. This policy is being implemented in order to prevent future disruption in scheduling, as well as infringing
upon the rights of other patients who are waiting to receive care. As you are aware the treatment time allocated is usually 1 hour
with the Lymphedema therapist followed by ½ hour of therapeutic exercise combined with joint mobilization / range of motion modalities.
This form of treatment requires a great deal of “hands on therapy”, with cancellations the night before or on the day of your appointment
creating an atmosphere of unnecessary stress to all staff involved. We hope that you understand the necessity for this policy. Please
make every effort possible to keep your scheduled appointment
Your first visit to our office will involve a full evaluation from one of our Supervising Physicians or physical therapists so they
can fully understand your condition. Immediately following the evaluation, this first visit usually takes 1 1/2 hours.
Treatment
Visits
In each subsequent visit, the patient will continue through with their treatment plan that has been specifically designed for
the patient. Based on the client 's specific plan of care, this may include manual therapy (hand-on therapy, 1-on-1 with the physical
therapist), therapeutic exercises, and modalities (heat/cold therapy, electrical stimulation, light therapy, traction, etc.). These
visits usually take between 45 minutes to 1 hour.
Discharge Visit
This is the client’s final visit to our office. At this time,
the physical therapist performs a discharge evaluation to measure the gains the client has made throughout their treatments. In addition,
the physical therapist will educate the patient on ways to prevent the condition from occurring again in the future. If not already
done so, the clients will be given a home exercise program to continue.
355 Post Avenue, Suite 100
Westbury, NY 11590
Email: wthc1@aol.com
Phone: 516-333-3253
Fax: 516-333-8452
Hours: M, T, W, F 9am - 7PM
Thurs: 9AM- 2PM
Every other Sat. 9AM - 11AM
Closed for Lunch 2PM-3PM
